REPORT A CONCERN

COMMUNICATION PROTOCOL

Pulaski County Special School District strives to address your questions and concerns quickly and effectively. Therefore, PCSSD developed communication protocols to promote direct, open and respectful interactions in order to efficiently work through problems and concerns, while also providing an opportunity to share compliments.

If you have a concern, inquiry or suggestion, we want to help. Follow the guide below to make sure you get to the right person so your issue can be resolved promptly. Please allow staff 24 - 72 hours to respond Monday through Friday during business hours 8:00 a.m. to 4:30 p.m. You may also fill out a COMPLAINT FORM to facilitate the report.

CHAIN OF COMMAND

The communication protocol starts with the staff member closest to the situation, as that person will usually have the most information. At times, additional personnel are required to resolve specific situations. Appropriate communication channels for a variety of topics are listed here. The District encourages any and all questions from parents and residents regarding school matters.

Topic/Area

1st Contact

2nd Contact

3rd Contact

4th Contact

5th Contact

Academics

Teacher

Building Principal

Director of Accountability & Special Projects

Deputy Supt. for Learning Services

Superintendent

Athletics

Coach

Athletic Director

Building Principal


Superintendent

Discipline

Teacher

Building Principal

Director of Pupil Services

Asst. Supt. for Equity and Pupil Services

Superintendent

Facilities

Secretary to Executive Dir. of Operations

Executive Director of Operations

Superintendent

Food Services

Cafeteria Manager

Building Principal

Director of Student Nutrition

Asst. Supt. for Equity and Pupil Services

Superintendent

Health Services

School Nurse

Building Principal

Coordinator of Health Services

Asst. Supt. for Equity and Pupil Services

Superintendent

Transportation

Transportation Assistant

Director of Transportation

Executive Director of Operations

Superintendent